Digital Service Design Lab

ACCELERATING THE DIGITIZATION OF GOVERNMENT SERVICES

a2i's Digital Service Lab (DSDL organizes workshops that bring civil servants, ordinary citizens, local technology companies and international experts to:

- visualize and analyze manual services end-to-end, 

- simplify them by eliminating redundant steps required of citizens, 

- design the digital incarnation of the simplified services, 

- prepare budgets and implementation plans.

 

The workshop ends with the secretary of the relevant ministry or departmental head responsible for a service approving the plan for execution followed by nationwide implementation. However, the DSDL team continues to interface between the ministry and the tech company that is awarded the final contract, for as long as necessary.


The uniqueness of this methodology is that both service recipients (citizens) and service providers (concerned ministries) are involved in the digital service designing process which not only caters to the requirements of both parties but ensures ownership of the concerned ministry as its officials are directly involved in the process. 


Moreover, participating in the workshop, interacting with the citizens and ministries at the design stage has contributed immensely to developing and maturing the local IT industry's capacity to develop citizen-centric digital government services. To the extent that, Bangladeshi IT companies are now also working internationally, for example in Fiji and the Philippines, providing e-Government solutions.

ACCELERATING THE DIGITIZATION OF GOVERNMENT SERVICES

a2i's Digital Service Lab (DSDL organizes workshops that bring civil servants, ordinary citizens, local technology companies and international experts to:

- visualize and analyze manual services end-to-end, 

- simplify them by eliminating redundant steps required of citizens, 

- design the digital incarnation of the simplified services, 

- prepare budgets and implementation plans.

 

The workshop ends with the secretary of the relevant ministry or departmental head responsible for a service approving the plan for execution followed by nationwide implementation. However, the DSDL team continues to interface between the ministry and the tech company that is awarded the final contract, for as long as necessary.


The uniqueness of this methodology is that both service recipients (citizens) and service providers (concerned ministries) are involved in the digital service designing process which not only caters to the requirements of both parties but ensures ownership of the concerned ministry as its officials are directly involved in the process. 


Moreover, participating in the workshop, interacting with the citizens and ministries at the design stage has contributed immensely to developing and maturing the local IT industry's capacity to develop citizen-centric digital government services. To the extent that, Bangladeshi IT companies are now also working internationally, for example in Fiji and the Philippines, providing e-Government solutions.

ACCELERATING THE DIGITIZATION OF GOVERNMENT SERVICES

a2i's Digital Service Lab (DSDL organizes workshops that bring civil servants, ordinary citizens, local technology companies and international experts to:

- visualize and analyze manual services end-to-end, 

- simplify them by eliminating redundant steps required of citizens, 

- design the digital incarnation of the simplified services, 

- prepare budgets and implementation plans.

 

The workshop ends with the secretary of the relevant ministry or departmental head responsible for a service approving the plan for execution followed by nationwide implementation. However, the DSDL team continues to interface between the ministry and the tech company that is awarded the final contract, for as long as necessary.


The uniqueness of this methodology is that both service recipients (citizens) and service providers (concerned ministries) are involved in the digital service designing process which not only caters to the requirements of both parties but ensures ownership of the concerned ministry as its officials are directly involved in the process. 


Moreover, participating in the workshop, interacting with the citizens and ministries at the design stage has contributed immensely to developing and maturing the local IT industry's capacity to develop citizen-centric digital government services. To the extent that, Bangladeshi IT companies are now also working internationally, for example in Fiji and the Philippines, providing e-Government solutions.

ACCELERATING THE DIGITIZATION OF GOVERNMENT SERVICES

a2i's Digital Service Lab (DSDL organizes workshops that bring civil servants, ordinary citizens, local technology companies and international experts to:

- visualize and analyze manual services end-to-end, 

- simplify them by eliminating redundant steps required of citizens, 

- design the digital incarnation of the simplified services, 

- prepare budgets and implementation plans.

 

The workshop ends with the secretary of the relevant ministry or departmental head responsible for a service approving the plan for execution followed by nationwide implementation. However, the DSDL team continues to interface between the ministry and the tech company that is awarded the final contract, for as long as necessary.


The uniqueness of this methodology is that both service recipients (citizens) and service providers (concerned ministries) are involved in the digital service designing process which not only caters to the requirements of both parties but ensures ownership of the concerned ministry as its officials are directly involved in the process. 


Moreover, participating in the workshop, interacting with the citizens and ministries at the design stage has contributed immensely to developing and maturing the local IT industry's capacity to develop citizen-centric digital government services. To the extent that, Bangladeshi IT companies are now also working internationally, for example in Fiji and the Philippines, providing e-Government solutions.

ACCELERATING THE DIGITIZATION OF GOVERNMENT SERVICES

a2i's Digital Service Lab (DSDL organizes workshops that bring civil servants, ordinary citizens, local technology companies and international experts to:

- visualize and analyze manual services end-to-end, 

- simplify them by eliminating redundant steps required of citizens, 

- design the digital incarnation of the simplified services, 

- prepare budgets and implementation plans.

 

The workshop ends with the secretary of the relevant ministry or departmental head responsible for a service approving the plan for execution followed by nationwide implementation. However, the DSDL team continues to interface between the ministry and the tech company that is awarded the final contract, for as long as necessary.


The uniqueness of this methodology is that both service recipients (citizens) and service providers (concerned ministries) are involved in the digital service designing process which not only caters to the requirements of both parties but ensures ownership of the concerned ministry as its officials are directly involved in the process. 


Moreover, participating in the workshop, interacting with the citizens and ministries at the design stage has contributed immensely to developing and maturing the local IT industry's capacity to develop citizen-centric digital government services. To the extent that, Bangladeshi IT companies are now also working internationally, for example in Fiji and the Philippines, providing e-Government solutions.

ACCELERATING THE DIGITIZATION OF GOVERNMENT SERVICES

a2i's Digital Service Lab (DSDL organizes workshops that bring civil servants, ordinary citizens, local technology companies and international experts to:

- visualize and analyze manual services end-to-end, 

- simplify them by eliminating redundant steps required of citizens, 

- design the digital incarnation of the simplified services, 

- prepare budgets and implementation plans.

 

The workshop ends with the secretary of the relevant ministry or departmental head responsible for a service approving the plan for execution followed by nationwide implementation. However, the DSDL team continues to interface between the ministry and the tech company that is awarded the final contract, for as long as necessary.


The uniqueness of this methodology is that both service recipients (citizens) and service providers (concerned ministries) are involved in the digital service designing process which not only caters to the requirements of both parties but ensures ownership of the concerned ministry as its officials are directly involved in the process. 


Moreover, participating in the workshop, interacting with the citizens and ministries at the design stage has contributed immensely to developing and maturing the local IT industry's capacity to develop citizen-centric digital government services. To the extent that, Bangladeshi IT companies are now also working internationally, for example in Fiji and the Philippines, providing e-Government solutions.

ACCELERATING THE DIGITIZATION OF GOVERNMENT SERVICES

a2i's Digital Service Lab (DSDL organizes workshops that bring civil servants, ordinary citizens, local technology companies and international experts to:

- visualize and analyze manual services end-to-end, 

- simplify them by eliminating redundant steps required of citizens, 

- design the digital incarnation of the simplified services, 

- prepare budgets and implementation plans.

 

The workshop ends with the secretary of the relevant ministry or departmental head responsible for a service approving the plan for execution followed by nationwide implementation. However, the DSDL team continues to interface between the ministry and the tech company that is awarded the final contract, for as long as necessary.


The uniqueness of this methodology is that both service recipients (citizens) and service providers (concerned ministries) are involved in the digital service designing process which not only caters to the requirements of both parties but ensures ownership of the concerned ministry as its officials are directly involved in the process. 


Moreover, participating in the workshop, interacting with the citizens and ministries at the design stage has contributed immensely to developing and maturing the local IT industry's capacity to develop citizen-centric digital government services. To the extent that, Bangladeshi IT companies are now also working internationally, for example in Fiji and the Philippines, providing e-Government solutions.

ACCELERATING THE DIGITIZATION OF GOVERNMENT SERVICES

a2i's Digital Service Lab (DSDL organizes workshops that bring civil servants, ordinary citizens, local technology companies and international experts to:

- visualize and analyze manual services end-to-end, 

- simplify them by eliminating redundant steps required of citizens, 

- design the digital incarnation of the simplified services, 

- prepare budgets and implementation plans.

 

The workshop ends with the secretary of the relevant ministry or departmental head responsible for a service approving the plan for execution followed by nationwide implementation. However, the DSDL team continues to interface between the ministry and the tech company that is awarded the final contract, for as long as necessary.


The uniqueness of this methodology is that both service recipients (citizens) and service providers (concerned ministries) are involved in the digital service designing process which not only caters to the requirements of both parties but ensures ownership of the concerned ministry as its officials are directly involved in the process. 


Moreover, participating in the workshop, interacting with the citizens and ministries at the design stage has contributed immensely to developing and maturing the local IT industry's capacity to develop citizen-centric digital government services. To the extent that, Bangladeshi IT companies are now also working internationally, for example in Fiji and the Philippines, providing e-Government solutions.

ACCELERATING THE DIGITIZATION OF GOVERNMENT SERVICES

a2i's Digital Service Lab (DSDL organizes workshops that bring civil servants, ordinary citizens, local technology companies and international experts to:

- visualize and analyze manual services end-to-end, 

- simplify them by eliminating redundant steps required of citizens, 

- design the digital incarnation of the simplified services, 

- prepare budgets and implementation plans.

 

The workshop ends with the secretary of the relevant ministry or departmental head responsible for a service approving the plan for execution followed by nationwide implementation. However, the DSDL team continues to interface between the ministry and the tech company that is awarded the final contract, for as long as necessary.


The uniqueness of this methodology is that both service recipients (citizens) and service providers (concerned ministries) are involved in the digital service designing process which not only caters to the requirements of both parties but ensures ownership of the concerned ministry as its officials are directly involved in the process. 


Moreover, participating in the workshop, interacting with the citizens and ministries at the design stage has contributed immensely to developing and maturing the local IT industry's capacity to develop citizen-centric digital government services. To the extent that, Bangladeshi IT companies are now also working internationally, for example in Fiji and the Philippines, providing e-Government solutions.

ACCELERATING THE DIGITIZATION OF GOVERNMENT SERVICES

a2i's Digital Service Lab (DSDL organizes workshops that bring civil servants, ordinary citizens, local technology companies and international experts to:

- visualize and analyze manual services end-to-end, 

- simplify them by eliminating redundant steps required of citizens, 

- design the digital incarnation of the simplified services, 

- prepare budgets and implementation plans.

 

The workshop ends with the secretary of the relevant ministry or departmental head responsible for a service approving the plan for execution followed by nationwide implementation. However, the DSDL team continues to interface between the ministry and the tech company that is awarded the final contract, for as long as necessary.


The uniqueness of this methodology is that both service recipients (citizens) and service providers (concerned ministries) are involved in the digital service designing process which not only caters to the requirements of both parties but ensures ownership of the concerned ministry as its officials are directly involved in the process. 


Moreover, participating in the workshop, interacting with the citizens and ministries at the design stage has contributed immensely to developing and maturing the local IT industry's capacity to develop citizen-centric digital government services. To the extent that, Bangladeshi IT companies are now also working internationally, for example in Fiji and the Philippines, providing e-Government solutions.

ACCELERATING THE DIGITIZATION OF GOVERNMENT SERVICES

a2i's Digital Service Lab (DSDL organizes workshops that bring civil servants, ordinary citizens, local technology companies and international experts to:

- visualize and analyze manual services end-to-end, 

- simplify them by eliminating redundant steps required of citizens, 

- design the digital incarnation of the simplified services, 

- prepare budgets and implementation plans.

 

The workshop ends with the secretary of the relevant ministry or departmental head responsible for a service approving the plan for execution followed by nationwide implementation. However, the DSDL team continues to interface between the ministry and the tech company that is awarded the final contract, for as long as necessary.


The uniqueness of this methodology is that both service recipients (citizens) and service providers (concerned ministries) are involved in the digital service designing process which not only caters to the requirements of both parties but ensures ownership of the concerned ministry as its officials are directly involved in the process. 


Moreover, participating in the workshop, interacting with the citizens and ministries at the design stage has contributed immensely to developing and maturing the local IT industry's capacity to develop citizen-centric digital government services. To the extent that, Bangladeshi IT companies are now also working internationally, for example in Fiji and the Philippines, providing e-Government solutions.

The 'DSDL' Model

DSDL begins analyzing the service of the concerned ministries and creating groups based on the analyzed service grouping. Every group consists of one team leader from Deputy Secretary/Joint Secretary/Director level who leads the team, two domain expert who has the knowledge of that relevant services, one IT expert connected to those services, two service recipients and one Digital Service analyst or a resource person from a2i.


Through this workshop, the Digital System’s Module & Feature Identification, Digital Service Module Design, Pilot Implementation Plan, Efficiency Analysis (Time, Cost, Visit), User Management Plan, Functional Flow Diagram, Software Development Budget, Pilot Implementation Budget, Integration Management Plan, Design Specification etc. are derived as tangible output. Following design of an integrated e-service delivery platform comprising of all the relevant existing services of the concerned ministry is finalized in this workshop.