Service Process Simplification (SPS)

A TOOL FOR REDUCING CITIZENS’ HASSLE

How do govpreneurs in Bangladesh innovate? How do we actually reduce ‘TCV’ - the time (T), cost (C) and the number of visits (V) that it takes for citizens to access services?


‘SPS’ brings together civil servants working on the value chain of the same service at different levels - from the ministry right down to the field level - helps them literally paint the big picture of the entire process flow and redesign them eliminating unnecessary steps within and between ministries in order to optimize end-to-end processes and automate non-value-added tasks. 


In doing so, SPS empowered them to fundamentally rethink how they do their work in order to dramatically improve the quality of services, cut operational costs and reduce TCV for their citizen clients.

A TOOL FOR REDUCING CITIZENS’ HASSLE

How do govpreneurs in Bangladesh innovate? How do we actually reduce ‘TCV’ - the time (T), cost (C) and the number of visits (V) that it takes for citizens to access services?


‘SPS’ brings together civil servants working on the value chain of the same service at different levels - from the ministry right down to the field level - helps them literally paint the big picture of the entire process flow and redesign them eliminating unnecessary steps within and between ministries in order to optimize end-to-end processes and automate non-value-added tasks. 


In doing so, SPS empowered them to fundamentally rethink how they do their work in order to dramatically improve the quality of services, cut operational costs and reduce TCV for their citizen clients.

A TOOL FOR REDUCING CITIZENS’ HASSLE

How do govpreneurs in Bangladesh innovate? How do we actually reduce ‘TCV’ - the time (T), cost (C) and the number of visits (V) that it takes for citizens to access services?


‘SPS’ brings together civil servants working on the value chain of the same service at different levels - from the ministry right down to the field level - helps them literally paint the big picture of the entire process flow and redesign them eliminating unnecessary steps within and between ministries in order to optimize end-to-end processes and automate non-value-added tasks. 


In doing so, SPS empowered them to fundamentally rethink how they do their work in order to dramatically improve the quality of services, cut operational costs and reduce TCV for their citizen clients.

A TOOL FOR REDUCING CITIZENS’ HASSLE

How do govpreneurs in Bangladesh innovate? How do we actually reduce ‘TCV’ - the time (T), cost (C) and the number of visits (V) that it takes for citizens to access services?


‘SPS’ brings together civil servants working on the value chain of the same service at different levels - from the ministry right down to the field level - helps them literally paint the big picture of the entire process flow and redesign them eliminating unnecessary steps within and between ministries in order to optimize end-to-end processes and automate non-value-added tasks. 


In doing so, SPS empowered them to fundamentally rethink how they do their work in order to dramatically improve the quality of services, cut operational costs and reduce TCV for their citizen clients.

A TOOL FOR REDUCING CITIZENS’ HASSLE

How do govpreneurs in Bangladesh innovate? How do we actually reduce ‘TCV’ - the time (T), cost (C) and the number of visits (V) that it takes for citizens to access services?


‘SPS’ brings together civil servants working on the value chain of the same service at different levels - from the ministry right down to the field level - helps them literally paint the big picture of the entire process flow and redesign them eliminating unnecessary steps within and between ministries in order to optimize end-to-end processes and automate non-value-added tasks. 


In doing so, SPS empowered them to fundamentally rethink how they do their work in order to dramatically improve the quality of services, cut operational costs and reduce TCV for their citizen clients.

600+

Services Simplified

3751+

Government Employees Trained

Key Impacts


SPS improves service quality by evaluating the effectiveness of every step and redesigning the service delivery process to:


  • Meet the diverse demands of citizens

  • Reduce the time to provide citizen services

  • Provide government services effectively at a lower TCV